Refund Policy

We Want You To Love Your Purchase. If You Are Not Completely Satisfied, We’Re Here To Help. This Refund Policy Explains Your Rights And Our Procedures For Returns And Refunds For Customers In Europe.

1. Eligibility For Returns

You May Request A Return Or Refund If:

The Item Is Defective, Damaged, Or Broken Upon Arrival

You Received The Wrong Item

The Item Does Not Match The Product Description

You Changed Your Mind (Within The Cooling-Off Period)

To Be Eligible For A Return:

The Request Must Be Made Within 30 Days Of Delivery

The Item Must Be Unused And In Its Original Packaging (Except For Damaged Or Defective Items)

2. Eu Right Of Withdrawal (Cooling-Off Period)

In Accordance With Eu Consumer Protection Laws, Customers Located In The European Union Have The Right To Withdraw From Their Purchase Within 14 Days Of Receiving The Goods, Without Providing Any Reason.

To Exercise This Right:

You Must Notify Us Within 14 Days Of Delivery

The Item Must Be Returned Within 14 Days After Notifying Us

The Item Must Be Unused And In Original Condition

Shipping Fees Are Non-Refundable Unless The Return Is Due To Our Error.

3. Non-Returnable Items

The Following Items Are Not Eligible For Return:

Items Damaged Due To Misuse, Normal Wear And Tear, Or Improper Handling

Items Returned Without Prior Authorization

Clearance Or Final Sale Items (If Clearly Marked)

Gift Cards (If Applicable)

4. Return Process

To Initiate A Return, Please Follow These Steps:

Contact Our Support Team At {{Support_email}} With Your Order Number

Provide Photos Or Videos If The Item Is Damaged Or Incorrect

Wait For Return Approval And Instructions

Please Do Not Send Items Back Without Authorization.

5. Return Shipping Costs

If The Return Is Due To A Defective, Damaged, Or Incorrect Item, We Will Cover The Return Shipping Cost

If The Return Is Due To A Change Of Mind, The Customer Is Responsible For Return Shipping Costs

Original Shipping Fees Are Non-Refundable Unless The Return Is Caused By Our Error.

6. Refunds

Once We Receive And Inspect The Returned Item, We Will Notify You Of The Approval Or Rejection Of Your Refund.

Approved Refunds Will Be Issued To The Original Payment Method

Refunds Are Processed Within 5–10 Business Days After Approval

Please Note That Processing Times May Vary Depending On Your Payment Provider.

7. Replacements

If Your Item Arrives Damaged Or Defective, We May Offer:

A Free Replacement, Or

A Full Refund

Replacement Eligibility Is Subject To Review.

8. Late Or Missing Refunds

If You Haven’T Received Your Refund After The Stated Timeframe:

Check With Your Bank Or Payment Provider

Contact Our Support Team At Email: Support@Mercyphy.Com

9. Contact Us

If You Have Any Questions About Our Refund Policy, Please Contact Us:

📧 Email: Support@Mercyphy.Com

⏰ Support Hours: Monday–Friday, 9:00–18:00 (Cet)

This Refund Policy Is Subject To Change Without Prior Notice. Please Review It Periodically For Updates.