Shipping Policy

This Shipping Policy Explains How Orders Are Processed, Shipped, And Delivered For Customers In Europe. By Placing An Order On Our Website, You Agree To The Terms Below.

1. Shipping Destinations

We Currently Ship To The Following European Countries:

United Kingdom, Ireland, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Denmark, Finland, Norway, Poland, Portugal, Czech Republic, Hungary, Romania, Greece, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Luxembourg, And Croatia.

If Your Country Is Not Listed, Please Contact Our Support Team Before Placing An Order.

2. Order Processing Time

Orders Are Processed Within 1–3 Business Days (Monday–Friday, Excluding Public Holidays).

Once Your Order Is Processed, You Will Receive A Confirmation Email With Tracking Information.

Please Note: Processing Time Does Not Include Shipping Time.

3. Shipping Time & Delivery Estimates

Estimated Delivery Times Vary By Destination:

Western Europe (Uk, Ie, De, Fr, Nl, Be): 3–5 Business Days

Northern & Southern Europe: 5–7 Business Days

Eastern Europe: 7–12 Business Days

Delivery Times Are Estimates And May Vary Due To Customs Clearance, Local Courier Delays, Or Peak Seasons.

4. Shipping Fees

Free Standard Shipping Is Available On Eligible Orders.

Shipping Fees (If Applicable) Are Calculated And Displayed At Checkout.

No Hidden Fees Will Be Added After Checkout.

5. Customs, Duties & Taxes (Eu & Uk)

In Europe, Vat Is Included In The Product Price. Customers Do Not Need To Pay Vat.

6. Order Tracking

Once Your Order Has Shipped, You Will Receive A Tracking Number Via Email.

Please Allow 24–72 Hours For Tracking Information To Update.

If You Experience Issues With Tracking, Contact Our Support Team And We Will Assist You.

7. Incorrect Address & Failed Delivery

Please Ensure All Shipping Information Is Accurate At Checkout.

We Are Not Responsible For Orders Delayed Or Lost Due To Incorrect Or Incomplete Addresses Provided By The Customer.

If A Package Is Returned Due To A Failed Delivery, Reshipping Fees May Apply.

8. Lost Or Delayed Packages

If Your Order Has Not Arrived Within The Estimated Delivery Timeframe:

Please Check Your Tracking Information.

Contact Our Support Team At Email: Support@Mercyphy.Com

We Will Investigate And Provide A Replacement Or Refund If Applicable, In Accordance With Our Refund Policy.

9. Damaged Packages

If Your Order Arrives Damaged:

Please Contact Us Within 48 Hours Of Delivery.

Include Clear Photos Of The Damaged Item And Packaging.

We Will Arrange A Replacement Or Refund After Review.

10. Contact Us

If You Have Any Questions About Shipping, Please Contact Us:

📧 Email: Support@Mercyphy.Com

⏰ Support Hours: Monday–Friday, 9:00–18:00 (Cet)

This Shipping Policy Is Subject To Change Without Prior Notice. Please Review It Periodically For Updates.